Policies and Procedures
An initial consultation is required before any reservation of pet service will be confirmed. There is no cost for the initial consultation. Our initial consultation is simply for us to meet you and your pet(s), learn about your pet(s)' routines, answer any questions, and go over company policies. We will also get you established in our Time to Pet system.
Reservations for new clients can be made via phone, text, email or the contact form on the website. We ask that all existing clients request services in our Time to Pet system. We ask that you reserve service with as much notice as possible so we may be available to you. We are able to accommodate short notice a lot of times but want to make sure we can provide service in our busiest times. Thank you for understanding.
Pet Visits Times
Visits will be made between 7:00 am and 10:00 pm. Visits outside of regular hours will have an extra fee of $5 per visit. Cats must be visited at least once a day. Dogs must be visited at least three times a day. If a client insists that visits for cats or other pets be made less than once per day, they are agreeing to waive all claims against us that may have resulted from the infrequency of visits.
An additional fee will be added on the following holidays: New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas, and from December 21 to January 3.
Acceptable payment methods are cash, check or credit card. Checks must be written out to Paws and Claws Pet Service. We ask that payments are left for us to be picked up the first visit of a service or are mailed to our business address.
If payment is not made within 14 days, a 20% late fee will apply.
If necessary, further action will be taken to collect the funds at the client's expense.
A charge of $20 will be incurred for returned checks.
Previous invoices must be paid in full by the client in order to book services.
Invoices are due on the first date of service. Any invoice over $200 must be paid at least 50% by first date of services or services will not be performed.
Picking up and dropping off keys for pet sitting visits is not only an extra charge, it can also be an inconvenient and unnecessary arrangement. Two sets of your house keys will be kept on file. A visit can be scheduled at a shorter notice with no need to pick up keys prior to or drop them off after your return. A text, call, or email to schedule the visit is all that is necessary to make arrangements! Your keys are stored using a code system so your name isn't attached to your keys for security purposes.
Unless your keys are on file with us, house key pick-ups and returns are necessary. We will not lock the key inside the home at the last visit. There is a charge of $10 for each key pick-up or return.
Refunds and Cancellations
Cancellation Charge Schedule effective 11/16/2020
Requests for regularly scheduled daily dog walks must be cancelled by 8 am the day of services to avoid a cancellation fee.
To avoid a cancellation fee for all other requests, services must be cancelled at least 48 hours in advance.
Reservations are made to plan sitter availability to clients. Therefore, clients returning home early will be required to pay for the reserved amount of time scheduled including travel time.
In order to protect everyone, we request that all pets be current on their rabies vaccinations, unless there is a legitimate reason why the pet should not receive vaccines. A current health record from the veterinarian must be on file.
All pets under our care should wear some form of identification if they will be let outside of the home. If the owner chooses to not put an ID tag on their pet, they are doing so at their own risk.
Leash Walking/ Fenced Yards
All dogs will be kept on a leash unless we are inside an off-leash dog park or in the client's fenced yard. Dogs will not be let off leash unless the client approves. We do not accept responsibility or liability for any client pets that escape or become lost or injured, fatal or otherwise, when instructed to leave the pets in a fenced-in area. This includes all types of fencing.
If you are delayed in returning home as scheduled, please notify us ASAP so we can extend your services as needed.