top of page
WE’RE PAW-SITIVE WE’VE GOT THE ANSWER
Frequently asked questions
Curious about our paws-itively awesome dog-walking and cat-sitting services? Explore a list of frequently asked questions!
The paw-cess
STEP 2:
We’ll sign you up
for Time to Pet.
STEP 3:
It’s official — you’re
a new client!
-
HOW WILL YOU ACCESS OUR HOME?We’re a keyless company! Please provide one of the following: A lockbox on-site (we offer lockboxes if needed) A coded entry point (plus a spare key, just in case) Two coded entry points Living in an apartment? Message us for a customized solution — we have plenty of experience with apartment clients!
-
MY DOG IS SCHEDULED FOR A WALK, BUT THE WEATHER IS AWFUL. WHAT HAPPENS IN THIS SITUATION?If it is very hot, cold or rainy, we shorten walks and have indoor play time for the duration of the visit. We always listen to the pups and their body language. We will switch your adventure hike to a dog walk if weather doesn’t allow for a hike that day (and will charge accordingly!).
-
WILL YOU BE AVAILABLE LAST-MINUTE?Emergencies come up, and we are usually available to help out when they do. We recommend scheduling ASAP, but if an emergency occurs, please feel free to contact us to see if we can accommodate a last-minute booking.
-
DO YOU OFFER OVERNIGHT CARE?No, we do not offer overnight care. We offer a bed-and-breakfast service for established canine and feline clients, with limited availability.
-
WHEN DO WE PAY?Payment is due upon booking. You can tip your walkers/sitters in Time to Pet before or after you return. Dog walks and adventure hikes are billed weekly on Mondays for all walks that week.
-
DO YOU ADMINISTER MEDICATIONS?We administer most types of medication but do not give injections, insulin or subcutaneous fluids.
-
HOW DOES SCHEDULING WORK?Schedule your services through Time to Pet, and we will arrive during the requested time block.
-
SHOULD I LEAVE WRITTEN NOTES?While written notes are a helpful bonus, please ensure your portal and pet profiles are up-to-date! We rely on the information in the portal, and discrepancies with your written notes can lead to confusion.
-
WHAT DOES “TEAM-BASED” MEAN?We have multiple staff members, which means we can be flexible and more available than a solo sitter. It’s also great for socialization for your pet.
-
HOW MUCH OF A DOG VISIT IS SPENT WALKING?Our visit time includes leashing/harnessing up, crating, refreshing water, etc. Walk time depends on how quickly that goes, as well as weather and your dog’s response. Our adventure hikes are 90 minutes from arrival to the time your dog is back home.
-
WHAT IS THE BEST WAY TO REACH YOU?The portal is the #1 way to reach us. We’re also available at info@pawsandclawswi.com and (608) 218-4407.
-
ARE YOU BONDED AND INSURED?Yes, we are bonded and insured! We are also pet CPR and first aid-certified. All of our staff members get regular background checks, too.
bottom of page